Volume 17, Issue 66 (7-2008)                   jour guilan uni med sci 2008, 17(66): 29-37 | Back to browse issues page

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Sharami S, Zahiri Z, Zendedel M. Assessment the Client Satisfaction in Prenatal Unit of Rasht Public Hospitals . jour guilan uni med sci. 2008; 17 (66) :29-37
URL: http://journal.gums.ac.ir/article-1-306-en.html
Guilan University of Medical Sciences
Abstract:   (5829 Views)
Abstract Introduction: The objective of prenatal care is to reduce the rates of maternal and neonatal mortality and morbidity by early diagnosis, treatment and prevention. Satisfaction of the clients is a valuable means for performance assessment of the planners and executive authorities of health and treatment systems can lead to planning for promotion of the ways for providing the care services. Objective: Determine the satisfaction rate of prenatal care in two public hospitals in Rasht. Materials and Methods: In this descriptive cross- sectional study 600 pregnant women who were referred to two public hospitals of Rasht (Alzahra and Rasool-Akram) were selected with simple-randomized sampling. The data collection instrument consisted of two-part questionnaire including demographic variable and criteria of satisfaction. Score were measured according to likert scale. Data were analyzed SPSS 10 software and chi-square t- tests .P<0.05 was determined as statistical significance. Results: The mean age of women was 25.75.4. The majority of them were primipara, low literate, housewife, city-dweller and covered by the insurance .In general, the satisfaction rate among the majority of them was moderate (%62.7) %37 were satisfied and only %0.3 dissatisfied. Satisfaction dimensions were as follows: %49.3 satisfied with the communication method of the care providers, %55.5 with the professional skills, %30.8 with the facilities for easy access to the drug and information, %24 with the welfare facilities, %9.2 with the available equipments, %40.3 with the organization, and %40.5 with the environmental accommodations. Also, in viewpoint of the costs, %23.1 was satisfied and the rest were either satisfied at a moderate level or dissatisfied. In a comparison between these two hospitals, a statistically significant relation was found among the communication manner of the service providers, easy access to the facilities, welfare facilities, devices and costs (p<0.05). Conclusion: According to the results, the satisfaction rate among the majority of the clients with the prenatal services was moderate. By comparison between two hospitals, it appears that the Rasoole Akram hospital is in relatively better condition in meeting the satisfaction of the clients compared to Alzahra hospital. With regrinding to the existing weaknesses, could be designed appropriate planning for improving the satisfaction rate in prenatal services.
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Type of Study: Research | Subject: Special
Received: 2013/12/2 | Accepted: 2013/12/2 | Published: 2013/12/2

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