TY - JOUR JF - gums-med JO - JGUMS VL - 15 IS - 58 PY - 2006 Y1 - 2006/7/01 TI - Effects of an Active Multifaceted Educational Intervention on Dispensing Time in the Pharmacies of Gorgan TT - اثرات آموزش گروهی فعال در ا فزایش متوسط زمان نظارت دارویی ( Dispensing Time) در داروخانه های شهر گرگان N2 - Abstract Introduction: The pharmaceutical care framework requires an active client-pharmacist partnership, particulary with respect to consultation about medication (dispensing process). The educational intervention can imply to improve rational use of drugs. Objecti ves: In this study the effect of active group discussion and dispenser feedback in increasing the patient care indicator (dispensing time) in the pharmacies of Gorgan were examined. Materials and Methods: An interventional, semi-experimental study was designed. The study was conducted in Gorgan,thirty pharmacies and 750 pharmacy client, were randomly selected in each step (before and after intervention). A structural questionnaire was used to interview clients. Data were collected from patients and by interviewing immediately after patient-dispenser encounter. Focused group discussion, audit feedback and distribution of educational bucklet were designed and conducted, after two months. All data were collected and analyzed with SPSS-11.5 software and were shown as mean±SE. Results: Data from 750 prescriptions before intervention showed that the average drug dispensing time was 19.43 ± 5.83 seconds and the average waiting time was 4.91 ± 1.2 minutes. In the post-intervention period, we had significant increase in the aformention indicators. Patients’ satisfaction and knowledge of adverse effects and dosage information significantly increased after intervention. Conclusion: The study shows the impact of active educational intervention in improving WHO patient care indicator (dispensing time). SP - 73 EP - 80 AU - Khori, V AU - Semnani, SH AU - Dadjoo, M AU - Besharat, S AD - KW - Pharmacies KW - Prescription- Drug KW - Product Surveillance- Post marketing UR - http://journal.gums.ac.ir/article-1-469-en.html ER -